Refund and Cancellation Policy - Digitech Solutions Private Limited

At Digitech Solutions Private Limited, we strive to provide high-quality digital marketing services and ensure client satisfaction. However, we understand that circumstances may change, and you may need to cancel a service or request a refund. This Refund and Cancellation Policy outlines the terms and conditions governing such situations.

1. Service Cancellation

Website Design and Development, Mobile App Development

Cancellations for these services must be made in writing (email is acceptable) within [Number] days of the initial project agreement and deposit payment. Cancellations after this period may result in forfeiture of the initial deposit. Work completed beyond the initial design phase will be billed at an hourly rate for time spent.

SEO, Social Media Marketing, Content Marketing, Paid Advertising, and other Ongoing Marketing Services

Cancellations for ongoing marketing services require written notice (email is acceptable) [Number] days prior to the next billing cycle. Cancellations made with less notice may result in charges for the upcoming billing cycle.

Specialized Marketing (Doctor, Clinic, Ayurvedic, Restaurant, Veterinarian Marketing)

Cancellation policies for specialized marketing services will be outlined in the individual contract or proposal.

2. Refund Policy

Website Design and Development, Mobile App Development

Refunds for these services are generally not offered after the initial design phase has been approved by the client. If a cancellation is made within the specified timeframe (see above), the initial deposit may be refunded, less any costs incurred for work completed up to the point of cancellation.

SEO, Social Media Marketing, Content Marketing, Paid Advertising, and other Ongoing Marketing Services

Refunds for ongoing marketing services are not offered for completed billing cycles. If a cancellation is made according to the terms outlined above, service will be stopped at the end of the current billing cycle, and no further charges will be incurred.

Specialized Marketing (Doctor, Clinic, Ayurvedic, Restaurant, Veterinarian Marketing)

Refund policies for specialized marketing services will be outlined in the individual contract or proposal.

3. No Refund Situations

• No refunds will be issued for services already rendered or deliverables already provided.
• No refunds will be issued if the cancellation is due to circumstances beyond our control, such as changes in your business operations, market conditions, or decisions made by third-party platforms (e.g., social media networks, search engines).
• No refunds will be issued if you have breached the Terms and Conditions of service.

4. Refund Process

To request a cancellation and refund (if applicable), you must submit a written request (email is acceptable) to [Insert Email Address Here]. Your request must include your name, contact information, the service you are canceling, and the reason for cancellation. We will review your request and notify you of the status of your refund within [Number] business days. Approved refunds will be processed within [Number] business days and credited back to the original payment method.

5. Modifications to this Policy

We reserve the right to modify this Refund and Cancellation Policy at any time. Any changes will be posted on this Site. Your continued engagement with us after the posting of changes constitutes your acceptance of the revised policy.

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